Privacy Policy

Last Updated: July 13, 2026

Xieya Travel ("we" or "us") values your privacy. This policy describes how we collect, use, and protect your personal information.

I. Information We Collect

Identification Information: Name, passport/ID number, date of birth, nationality
Contact Information: Email, phone number, mailing address
Travel Information: Departure date, destination, accompanying travelers' information, special requests
Payment Information: Processed by third-party payment providers; we do not store full card numbers
Device and Browsing Data: IP address, cookies, page visit records

II. Purposes of Information Use

Processing travel product orders and booking confirmations
Sending itinerary reminders, e-tickets, and important notifications
Providing customer service and after-sales support
Sending travel news and promotional emails (you may unsubscribe at any time)
Improving website experience and data analysis

III. Information Sharing

We share your information only when necessary with the following parties:

Travel suppliers (airlines, hotels, local tour operators) – to complete your bookings
Payment processors (e.g., Stripe) – for secure payment processing
Marketing platforms (e.g., Klaviyo) – to send emails you have opted to receive
Data analytics tools (e.g., Google Analytics) – to improve services

We will not sell your personal information to any third party.

IV. Data Security and Storage

Data is stored on secured cloud servers
SSL encryption is used for data transmission to protect your data
Order data retention period is 7 years (to comply with financial regulations)
Marketing data is deleted within 30 days after you unsubscribe

V. Your Rights

Access your personal data held by us
Request correction of inaccurate information
Request deletion of your personal data
Unsubscribe from marketing emails at any time (via the "unsubscribe" link at the bottom of emails)

VI. Applicable Law

This policy complies with the relevant provisions of Singapore's Personal Data Protection Act (PDPA) and China's Personal Information Protection Law (PIPL).